Frequently Asked Questions
Everything you need to know about shopping at Allens Boots
How do I know which size to order for cowboy boots?
Most western boots run slightly larger than standard dress shoes. We typically recommend ordering a half-size smaller than your athletic shoe size. For a perfect fit, ensure there is a slight 'heel slip' when the boots are new; this will disappear once the leather outsole breaks in.
What is your return policy for footwear?
We offer a 30-day return window for all unworn boots in their original packaging. Please try your boots on a carpeted surface to avoid scuffing the outsoles, as we cannot accept returns for boots with visible wear on the soles.
Do you offer international shipping?
Yes, Allens Boots ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
How should I care for my leather boots?
To extend the life of your boots, we recommend regular cleaning with a damp cloth, followed by a high-quality leather conditioner. For exotic skins like ostrich or alligator, use a specialized exotic leather conditioner to prevent cracking.
Are the colors on the website accurate?
While we strive for color accuracy, leather is a natural material with unique grain patterns and dye absorption. Slight variations in shade and texture are a hallmark of genuine leather craftsmanship and make every pair unique.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Shop Pay and Affirm.